Fulfillment Policy

At CS Solutions Inc., we are committed to delivering high-quality website design, development, and digital marketing services to our clients in a timely and transparent manner. This Fulfillment Policy outlines how we handle service delivery after a purchase has been made through our Stripe payment gateway.

1. Service Description

We provide a wide range of digital services, including but not limited to:

Website Design
Website Development
WordPress Development
E-commerce Solutions
Website Maintenance
SEO & Digital Marketing Services

All services are customized to meet individual client requirements and are delivered based on a clearly defined scope of work.

2. Fulfillment Timeline

Once payment is received and all required project materials (e.g., content, branding, access credentials) are provided, we begin the project based on the agreed timeline. Typical timeframes include:

Initial Design Mockup: 5–7 business days
Website Development: 3–5 weeks, depending on project scope
Revisions & Final Launch: 1–2 weeks
Digital Marketing Campaigns: Setup within 5–7 business days after strategy approval

Note: Delays in feedback or missing materials may affect delivery timelines.

3. Delivery Method

All services are delivered digitally. Deliverables such as login credentials, design assets, reports, and marketing performance updates are provided via email, Google Drive, or secure project management tools.

4. Communication

We maintain regular communication through email, phone calls, and collaboration tools. Clients receive updates at key project stages to ensure alignment and transparency throughout the process.

5. Changes to the Scope

Any request beyond the agreed scope will be reviewed, and a revised estimate and timeline will be provided. Work on additional scope items will begin only after written confirmation from the client.

6. Digital Marketing Services – Payment Terms and Cancellation Policy

For digital marketing services (such as SEO, Google Ads, and social media), we operate on a quarterly billing cycle.

Payments are due at the beginning of each quarter.
Clients wishing to discontinue services must provide at least 30 days’ written notice prior to the next billing cycle.

This ensures a smooth transition and allows us to properly wind down campaigns and reporting.

7. Accepted Currencies

We accept payments in the following currencies:

Canadian Dollar (CAD)
United States Dollar (USD)

The applicable currency will be confirmed based on the client’s location prior to invoicing.

8. Non-Delivery

In rare cases where we are unable to fulfill an order due to unforeseen circumstances, a full or partial refund may be issued based on the amount of work completed, in accordance with our Refund Policy.